Discounts and Promotions Policy

Contents

The Marketplace may, from time to time, offer discounts, promotional campaigns, vouchers, coupons, or price reductions ("Promotions") to enhance customer experience and increase sales. All Promotions must comply with this Policy and any additional guidelines issued by the Marketplace.

1. Vendor Participation

Vendors may participate in Marketplace-initiated Promotions or create their own promotional offers, provided that:

1. The Vendor receives prior written approval from the Marketplace (where required).
2. The Promotion complies with applicable laws and consumer protection regulations.
3. All promotional prices and product availability are accurate at the time of listing.

2. Marketplace-Initiated Promotions

The Marketplace may initiate broad promotional campaigns such as flash sales, seasonal sales, discount events, voucher programs, or sponsored price reductions.

1. Vendors may be invited to participate, and acceptance of the invitation constitutes agreement to all promotional terms.
2. The Marketplace reserves the right to determine the duration, scope, and visibility of such campaigns.
3. Where the Marketplace subsidizes part of the discount, the Vendor will be informed of the discount structure before commencement.

3. Vendor-Initiated Discounts

Vendors may independently set discounts or price reductions on their products, provided that discounted prices are genuine reductions from the original selling price.

1. Promotions are not misleading, deceptive, or designed to manipulate Buyer perception.
2. Clear duration periods are provided, and the Vendor does not artificially inflate prices before discounting ("false discounting").
3. The Vendor ensures sufficient stock availability to support advertised Promotions.

4. Accuracy of Pricing and Information

All promotional listings must clearly state:

• The original price;
• The discounted price;
• The discount percentage or value;
• The promotion validity period; and
• Any applicable terms or limitations.

The Vendor is responsible for ensuring that all information is accurate, updated, and not misleading.

5. Voucher and Coupon Usage

Where the Marketplace issues vouchers or coupons to Buyers:

1. The Vendor agrees to honor the voucher terms during the promotion period.
2. Voucher values may be funded by the Marketplace, the Vendor, or jointly.
3. The Vendor will be informed of any voucher deductions that affect their payout.

6. Stock and Fulfilment Obligations

Vendors participating in Promotions must ensure:

1. Adequate stock is available to meet expected demand.
2. Prompt fulfillment of all orders placed under the Promotion.
3. No selective cancellation or manipulation of orders to avoid discount obligations.

Failure to meet performance standards during Promotions may result in penalties, including suspension from future promotional events.

7. Price Integrity Requirements

To ensure fair pricing and Buyer protection:

1. Vendors must maintain consistent pricing and cannot increase base prices solely to present artificially high discounts.
2. The Marketplace reserves the right to audit Vendor pricing history.
3. Any detected violation may result in removal from Promotions, penalties, or account suspension.

8. Promotional Materials and Branding

If the Marketplace provides promotional banners, images, or marketing assets:

• Vendors may only use such materials as authorized;
• Vendors must not alter or misuse Marketplace promotional graphics or branding;
• All usage must comply with Marketplace brand guidelines.

9. Duration and Modification

The Marketplace reserves the right to modify, extend, shorten, or terminate Promotions at its sole discretion. Vendors will be notified where such changes directly affect their products or participation.

10. Refunds, Returns, and Cancellations During Promotions

Standard Marketplace refund and return policies apply to all promotional products.

1. Vendors cannot deny returns due to discounted pricing.
2. Refund values will reflect the discounted purchase price.
3. Any excessive order cancellations by the Vendor during Promotions may attract penalties.

11. Liability and Indemnification

Vendors are fully responsible for any losses, claims, or disputes arising from misleading promotional information or failure to fulfil promotional obligations. The Vendor agrees to indemnify the Marketplace against losses resulting from such breaches.

12. Compliance and Enforcement

The Marketplace may monitor promotional activities for compliance with this Policy. Where violations occur, the Marketplace may:

• Remove promotional listings;
• Reverse discounts;
• Apply financial penalties;
• Restrict or suspend Vendor accounts; or
• Take any additional actions deemed necessary to protect Buyers and the platform.

Need Help?

If you have any questions about our discounts and promotions policy, please contact us.