Merchant Service Agreement

Contents

1. Introduction

2. Services Rendered

Splitmulti provides the following core services to Merchants:

1. A digital storefront for product and service listings (Regular, Split, or Bundled).
2. Escrow-based payment processing via Paystack and Access Bank.
3. Vendor wallet for settlements, refunds, and withdrawals.
4. Automatic split purchase tracking and timer management.
5. Order validation, proof-of-shipment upload, and video verification.
6. Access to real-time sales analytics and reports.
7. In-app communication tools to engage customers.
8. Marketing and promotional visibility through Splitmulti campaigns.

Splitmulti reserves the right to add, remove, or modify services at any time. Some premium services (e.g., ad placements) may attract separate fees.

3. Merchant Responsibilities

Merchants agree to:

1. Provide genuine, legal and accurately described products or services.
2. Maintain up-to-date inventory and pricing information.
3. Upload proof-of-shipment videos for every fulfilled order.
4. Ensure delivery timelines are met as per customer agreements.
5. Comply with quality, safety, and regulatory standards (e.g., NAFDAC, SON, NCC).
6. Respond promptly to Splitmulti or customer communications.
7. Maintain confidentiality of customer data and transaction details.

4. Compensation & Fees

Splitmulti reserves the right to review and adjust fees, commissions, or rebate policies with prior notice to merchants.

1. Splitmulti charges a 5% transaction fee on each completed sale.
2. Split purchases attract an additional 1.5% split charge on the cart value.
3. Payment gateway rebates and category-based markups apply as per category rules.
4. Settlement to Merchant wallets occurs after customer confirmation and hold period expiry for dispute resolution.
5. Refunds (for cancelled or incomplete splits) are processed automatically.

5. Limitation of Liability

6. Confidentiality

All information, processes, and data shared through Splitmulti systems are confidential. Merchants may not disclose or reproduce proprietary information without written consent. Publicly available content (e.g., product listings) is exempt from this clause.

7. Independent Contractor Status

Merchants act as independent sellers and are not employees or agents of Splitmulti. All taxes, permits, and statutory obligations are the sole responsibility of the Merchant.

8. Indemnification

The Merchant agrees to indemnify and hold harmless Splitmulti, its partners, and affiliates against any claims, damages, or losses arising from:

1. Breach of law or regulation;
2. Sale of counterfeit or substandard goods;
3. Customer dissatisfaction due to misleading product descriptions;
4. Any fraudulent, negligent, or unlawful activity related to the Merchant's use of the Platform.

9. Termination

Splitmulti reserves the right to suspend or terminate a merchant account for:

1. Listing illegal, counterfeit, or misleading products;
2. Breaching platform policies;
3. Receiving repeated customer complaints;
4. Non-compliance with delivery timelines or proof-of-shipment requirements.

Merchants may terminate their account by written notice, subject to settlement of any outstanding obligations.

10. Representation and Warranties

• Each party represents that it has the authority to enter the agreement.
• Merchants warrant that their goods/services are genuine, lawful, and accurately described.
• Disclaim warranties of uninterrupted service or error-free operation of the platform.

11. Intellectual Property

12. Refunds and Returns

13. Miscellaneous

Contact Us

If you have any questions about this Merchant Service Agreement, please contact us.